Shipping policy
Shipping Policy – CeraVe Pakistan
Last Updated: 02-Aug-2025
At CeraVe Pakistan, we strive to deliver your favorite skincare products quickly, safely, and at reasonable rates. This Shipping Policy outlines how we process, handle, and deliver your orders.
1. Delivery Areas
We currently deliver across Pakistan, including all major cities and towns. Remote areas may require additional delivery time.
2. Processing Time
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Orders are processed within 1-2 business days after payment confirmation (excluding Sundays and public holidays).
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During sales, promotions, or holiday seasons, processing may take slightly longer.
3. Delivery Time
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Standard Delivery: 2–5 business days for most locations.
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Remote Areas: 5–7 business days.
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Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
4. Shipping Charges
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Standard Shipping: 200 PKR.
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Free Shipping: 10,000 PKR.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your package’s progress.
6. Cash on Delivery (COD)
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COD is available across Pakistan.
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Please ensure someone is available at the provided address to receive the package and make the payment.
7. Delayed or Missing Deliveries
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If your order has not arrived within the estimated delivery period, please contact our support team.
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We are not responsible for delays caused by courier services, customs clearance, or force majeure events.
8. Damaged or Incorrect Items
If you receive damaged or incorrect products, please notify us within 48 hours of delivery for replacement or resolution.
9. Contact Us
For shipping-related inquiries, reach us at:
📧 theceravepk@gmail.com
